Legal

Privacy policy

Last updated: August 11, 2026

1. Data Controller

Dog Armour PRO respects the privacy of every user who visits this website or purchases our products.

This Privacy Policy explains how we collect, use, store and protect your personal data.

Depending on the country from which a purchase is made or the entity responsible for managing the commercial relationship, the Data Controller may be:

Dog Armour S.L.

Dog Armour LLC

Contact Email:

hola@dogarmour.com

2. Scope

This Privacy Policy applies to all personal data collected through:

Our website;
Contact forms;
Customer account registration;
Purchase and checkout processes;
Marketing communications;
Customer support;
Any other services provided by Dog Armour PRO.

3. Information We Collect

Depending on our relationship with you, we may collect the following categories of personal information:

Identification Information

Full name;
Company name;
Billing address;
Shipping address;
Email address;
Telephone number.

Commercial Information

Order history;
Purchased products;
Invoices;
Commercial preferences;
Communications exchanged with our Customer Support Team.

Technical Information

When you browse our website, we may automatically collect information including:

IP address;
Device type;
Operating system;
Browser type;
Language settings;
Date and time of access;
Pages visited;
Time spent on the website;
Referring URL;
Information collected through cookies and similar technologies.

Payment Information

Dog Armour PRO does not store complete payment card information.

Payments are processed by specialised third-party payment providers that apply their own security measures and privacy policies.

4. How We Collect Your Information

Personal information may be collected:

Directly from you;
During the purchasing process;
Through website forms;
When you contact our Customer Support Team;
Through cookies and similar technologies;
Through authorised service providers.

5. Purpose of Data Processing

Your personal information may be processed for the following purposes:

Processing orders;
Preparing and shipping products;
Providing customer support;
Responding to enquiries;
Managing returns;
Handling warranty claims;
Issuing invoices;
Complying with legal obligations;
Improving the performance of our website;
Improving our products and services;
Preventing fraud;
Enhancing security;
Managing customer accounts;
Sending order-related communications;
Sending marketing communications where authorised by law or based on your consent.

6. Legal Basis for Processing

Depending on the circumstances, your personal data may be processed on the basis of:

Performance of a contract;
Your consent;
Compliance with legal obligations;
The legitimate interests of Dog Armour PRO, provided such interests do not override your rights and freedoms.

7. Who We Share Your Information With

Dog Armour PRO only shares personal information when necessary to provide our services or when required by law.

Your information may be shared with:

Shopify;
Payment service providers;
Shipping carriers;
Technology service providers;
Web hosting providers;
Analytics platforms;
Advertising platforms;
Legal advisors;
Tax advisors;
Public authorities where legally required.

Dog Armour PRO does not sell the personal information of its customers.

8. Shopify and Third-Party Service Providers

To provide our services, we work with specialised technology providers.

These may include:

Shopify;
Stripe;
PayPal;
Google;
Meta;
Shipping carriers;
Other technology providers related to our e-commerce operations.

Each of these providers processes information in accordance with its own Privacy Policy.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Ensure the proper functioning of the website;
Remember user preferences;
Analyse website usage;
Improve the user experience;
Measure advertising campaigns;
Deliver personalised content where applicable.

Further information about our use of cookies can be found in our Cookie Policy.

10. Data Retention

Personal information will be retained only for as long as necessary to fulfil the purposes for which it was collected and for the periods required by applicable law.

Once those periods have expired, personal data will be securely deleted or anonymised where appropriate.

11. Your Rights

Where applicable, users may exercise the following rights:

Right of access;
Right to rectification;
Right to erasure;
Right to restriction of processing;
Right to object;
Right to data portability;
Right to withdraw consent.

Requests may be submitted to:

hola@dogarmour.com

Dog Armour PRO may request additional information to verify the identity of the applicant where necessary.

12. International Data Transfers

In certain circumstances, some service providers may process personal information outside the user's country of residence.

Where such transfers take place, Dog Armour PRO will implement reasonable safeguards to ensure an appropriate level of protection in accordance with applicable legislation.